| [BUNGIE] Known Issue: Missing Currencies and Materials after Update 2.7.1
We are actively investigating an issue where players may have lost some of their Glimmer, Bright Dust, Infusion Materials, and/or other types of game currencies. As part of the investigation, we are bringing Destiny 2 offline to prevent further loss of materials.
We will provide updates here and on @BungieHelp as we determine the cause of this issue.
11 AM Update:
We believe we have identified the cause of this issue and are working on a fix internally. Destiny 2 will continue to be offline until we have a better understanding of the timeline for this fix. We will provide another update by 12 PM Pacific.
12 PM Update:
We are testing a fix for this issue internally, including investigating resolutions that would restore missing currencies and materials to players. Destiny 2 will continue to be offline while we test this fix. We will provide another update by 1 PM Pacific.
1 PM Update:
We are continuing to perform tests of possible solutions to restore missing currencies and materials to players. Destiny 2 will remain offline until the issue can be resolved. We will provide another update by 2 PM Pacific.
2 PM Update:
We have validated a fix for this issue and will be rolling back all player accounts to how they were before Update 2.7.1 went live. Destiny 2 will remain offline for several more hours as we deploy this fix. Another update will be provided by 3 PM Pacific.
3 PM Update:
We’re continuing work to fix the issue that caused loss of currencies and materials. All player accounts will be rolled back to the state they were in at around 8:30 AM Pacific.
– Players may have to redo any progress or quests they completed between 8:30 – 10 AM PST.
– Purchases made between 8:30 – 10 AM PST will need to be redone. Silver spent during that time will be restored.
– Destiny 2 Silver purchases from the platform store will be added back to player accounts.
– “The Pidgeon and the Phoenix” Lore being removed is a separate issue and will be resolved in a future update
Another update will be provided around 4 PM Pacific.
4 PM Update:
We’re continuing to work on player account rollbacks and estimate that Destiny 2 will be brought back online at 7 PM Pacific.
Stay tuned for more updates.
7 PM Update:
Rollback for player accounts is complete and Destiny 2 servers are back online. Players may experience login issues as services return to normal. |